Moduly Mobile Application shows Nødz as "No Connection"

You have previously paired your Device to the Moduly Mobile Application, but it now shows as “No Connection” or the Nodz displays a pink light on the logo LED. 

Validate the following:

• If the device LED is Pink:

  • To turn off the Moduly NødzTM, press the power button located at the bottom-left of the Moduly Nødz controller.

  • Wait for at least one minute.

  • To turn on the Moduly NødzTM, press the power button located at the bottom-left of the Moduly Nødz controller.

• Verify Wifi Network:

  • If you cannot find the Wifi network in the list, ensure you're connecting to a 2.4 GHz Wifi network (5 GHz networks are not supported).

  • Verify that your Wifi network name and password are correct.

  • Place the Nodz at least 1 meter from the router for a strong signal.

• Pair the Moduly Nodz to a new wifi network

  • If the LED remains pink, press and hold the red reset button next to the AC plugs at the back of the device for 10 seconds.

  • Release the reset button.

  • The LED should go blue, indicating that Bluetooth is in pairing mode. Open the Nodz in the Moduly Mobile Application and follow the connection instructions.

Do not remove the protective label or operate the reset button unless directed to do
so by Moduly Support. Improper operation of the reset button may damage the unit.

• Other Checks:

  • If you are unable to reconnect to your device using the Moduly Mobile Application, ensure you're connecting to the same device as the first time it was paired. If you have changed the device and need to pair it to an existing account, contact the Moduly support at support@moduly.io.

If it is necessary Moduly Support may direct you to operate the Factory reset button located in the Moduly Nødz controllerTM to restore it to its original firmware version. After a factory reset, you ll have to sync and set up your Moduly NødzTM again.